Calm Happy Healthy : Privacy Policy

Calm Happy Healthy takes its responsibility for the security of customer information very seriously. We are committed to protecting our customer privacy will be clear and transparent about the information we are collecting and what we will do with that information.

This privacy notice tells you what to expect when Calm Happy Healthy collects personal information. It applies to information we collect about:

  • Visitors to our website
  • People who use our services
  • People who shop with us

 

This Policy sets out the following:

  • Who we are
  • What personal information do we collect from the people that visit our website and why do we collect it?
  • How we use your data
  • How long do we store your data for
  • How we protect data
  • Your data protection rights
  • Who we transfer/disclose that data to
  • And how we comply with the data protection rules

 

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. All personal data is collected and processed in accordance with Irish and EU data protection laws.

 

How to find our Privacy Policy

A link to our Privacy Policy is at the bottom of every single webpage on our website:

 

Users will be notified of any privacy policy changes:
 On our Privacy Policy Page
Users are able to change or request deletion of their personal information, who ask what personal information we hold on them:
 By emailing us at office@calmhappyhealthy.com

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website. This privacy notice was last updated on 24th May 2018.

 

Who we are

Calm Happy Healthy is part of Lifes Helper Ltd, Registered in England & Wales No. 9649123. Registered office: 27 Old Gloucester Street, London, WC1N 3AX, UK. office@calmhappyhealthy.com

 

What personal information do we collect from website visitors & why we collect it

We collect information from you when you register for an account on our site, place an order, subscribe to a newsletter or respond to a survey.

When registering for an account on our website you will be asked for a user name (that does not have to be your real name) or an email address.

When ordering on our site, you will be asked to enter your name, email address, delivery address and phone number which allow us to deliver your order successfully. We use your name and address to know where your order needs to be delivered to, your phone number incase there is a problem with delivery and your email address to keep you up to date on your order.

We  also collect your personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

 

Visiting our website

When someone visits www.calmhappyhealthy.com we use a third party service, Google Analytics (see google analytics privacy policy here), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone, it is anonymous and all data is deleted automatically after 36 months).

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

The type if data collected by us for goole analytics could include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The legal basis for collecting & processing this data is our legitimate interests, namely monitoring and improving our website and services.

We also use these third party pixels and cookies to collect standard internet log information and details of visitor behaviour patterns, Facebook, Send in Blue and Onlinesales.ai (to link our product catalogue with Google advertising).

 

Do we use ‘cookies’?

Yes we do use cookies on our website to collect visitor statistics, for advertising purposes and to improve your experience using our website. When necessary we may update this information from time to time.

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Facebook pixels and Send In Blues cookies) to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

 

What is a cookie?

There are two types of cookies, persistent cookies and session cookies. These are then distinguished as either first-party cookies or from third-party cookies.

A cookie is a small file of letters and numbers, stored on your device when you visit our website.

Your consent for cookies

You have the option to give your consent to accept the cookies from our website when you first visit our site and a message pops up to let you know we use cookies and is that ok.

Can I withdraw my consent for cookies?

Your web browser is probably also set up to accept cookies so if you wish to change that please read the instructions for the browser you use, if you wish to turn these off.

If you have already accepted our cookies, to withdraw your consent, first delete the cookies stored on your device in your web browser settings. Then change your web browser settings to disable cookies and when you visit our site, say you do not accept cookies when the message appears.

Comment or review cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Data collected when commenting on articles:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service and are held my Disqus(read Disqus privacy policy here)

 

How do we use your information?

We use your information in the following ways:

 To improve our website in order to better serve you.
 To allow us to better service you in responding to your customer service requests.
 To administer a contest, promotion, survey or other site feature.
 To quickly process your transactions.
 To send periodic emails regarding your order or other products and services you may find interesting linked to your order.
We use a third party provider, Send In Blue, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Send In Blue’s privacy notice.

 

How long do we keep your data

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you leave a comment on one of our articles, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you purchase from our marketplace we store your information for only for as long as is necessary,for legitimate interest and to ensure we can deal with a disputed charge by a customer, for tax audition, or for other legal concerns.

 

How do we protect visitor information?

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

All transactions and payment details are transmitted over SSL and are processed through either of our two gateway providers PAYPAL (paypal privacy policy here) and STRIPE (Stripe Privacy policy here)  and are not stored or processed on our servers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU law on data protection rules.

In order to be in line with GDPR we will take the following responsive action, should a data breach occur:
We will notify our users via email within 72 hours

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

Your Data Protection Rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

By emailing our DPO you can:-

  • Request information on if we hold any personal information about you, and, if so, what information is and why we are holding/using it.
  • Request access to your personal information enabling you to receive a copy of the personal information we hold and check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

We will do any of the above within 30 days for no cost.

If you want to exercise any of these rights please email our DPO at office@calmhappyhealthy.com

 

Who we transfer/disclose that data to

Third Party Disclosure
We do not sell or trade your personally identifiable information to outside parties.
All user account information is held on a server hosted in the UK by our hosting company Guru (Guru’s privacy policy here).

 

When collecting your information, we DO transfer your name, email address and phone number to our email service provider ‘Send In Blue’ to deliver transactional emails about your order, such as how you order is coming along, if your order has been shipped and then delivered. We also use this information to check everything is ok with you order and if you would like to review your order.

 

If you subscribe to our newsletter we also transfer you name and email address to Send In Blue to allow us to email you ur newsletter.

 

We also have to supply the following information to our suppliers for delivery of your order. The information passed on is your Name, Address, email address and phone number, along with your order details. This is ONLY used for delivery purposes and our suppliers will not use them to contact you. They have to hold onto the data for a certain amount of time for any disputed charges by a customer, for tax and accounting, or for other legal concerns. The data is transferred securely via SSL encryption and all suppliers we use are GDPR compliant.

 

 

We have implemented the following:

Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

 

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website in the magazine sections.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services  or embedded content (e.g. videos, images, articles, etc.).on our website. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These third party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Therefore this privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at…
office@calmhappyhealthy.com

 

or click UNSUBSCRIBE in any email you receive form us and you will NOT receive another email from us and your email address be be deleted from our lists.

You we will promptly be remove you from ALL correspondence.

 

Children’s Online Privacy Protection Act (“COPPA”)

Calm Happy Healthy does not knowingly collect or use personal information from children under 13 years without containing verifiable consent from their parents. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this privacy policy by instructing their children never to provide personal information without their permission.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact our data officer using the information below.

www.calmhappyhealthy.com
office@calmhappyhealthy.com
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