Calm Happy Healthy : Privacy Policy
Calm Happy Healthy takes its responsibility for the security of customer information very seriously. We are committed to protecting our customer privacy will be clear and transparent about the information we are collecting and what we will do with that information.
This privacy notice tells you what to expect when Calm Happy Healthy collects personal information. It applies to information we collect about:
- Visitors to our website
- People who use our services
- People who shop with us
This Policy sets out the following:
- Who we are
- What personal information do we collect from the people that visit our website and why do we collect it?
- How we use your data
- How long do we store your data for
- How we protect data
- Your data protection rights
- Who we transfer/disclose that data to
- And how we comply with the data protection rules
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. All personal data is collected and processed in accordance with Irish and EU data protection laws.
How to find our Privacy Policy
Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website. This privacy notice was last updated on 24th May 2018.
Who we are
Calm Happy Healthy is part of Lifes Helper Ltd, Registered in England & Wales No. 9649123. Registered office: 27 Old Gloucester Street, London, WC1N 3AX, UK. office@calmhappyhealthy.com
What personal information do we collect from website visitors & why we collect it
We collect information from you when you register for an account on our site, place an order, subscribe to a newsletter or respond to a survey.
When registering for an account on our website you will be asked for a user name (that does not have to be your real name) or an email address.
When ordering on our site, you will be asked to enter your name, email address, delivery address and phone number which allow us to deliver your order successfully. We use your name and address to know where your order needs to be delivered to, your phone number incase there is a problem with delivery and your email address to keep you up to date on your order.
We also collect your personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.
Visiting our website
When someone visits www.calmhappyhealthy.com we use a third party service, Google Analytics (see google analytics privacy policy here), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone, it is anonymous and all data is deleted automatically after 36 months).
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
The type if data collected by us for goole analytics could include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The legal basis for collecting & processing this data is our legitimate interests, namely monitoring and improving our website and services.
We also use these third party pixels and cookies to collect standard internet log information and details of visitor behaviour patterns, Facebook, Send in Blue and Onlinesales.ai (to link our product catalogue with Google advertising).
Do we use ‘cookies’?
Yes we do use cookies on our website to collect visitor statistics, for advertising purposes and to improve your experience using our website. When necessary we may update this information from time to time.
What is a cookie?
There are two types of cookies, persistent cookies and session cookies. These are then distinguished as either first-party cookies or from third-party cookies.
A cookie is a small file of letters and numbers, stored on your device when you visit our website.
Your consent for cookies
You have the option to give your consent to accept the cookies from our website when you first visit our site and a message pops up to let you know we use cookies and is that ok.
Can I withdraw my consent for cookies?
Your web browser is probably also set up to accept cookies so if you wish to change that please read the instructions for the browser you use, if you wish to turn these off.
If you have already accepted our cookies, to withdraw your consent, first delete the cookies stored on your device in your web browser settings. Then change your web browser settings to disable cookies and when you visit our site, say you do not accept cookies when the message appears.
Comment or review cookies:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.
If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Data collected when commenting on articles:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service and are held my Disqus(read Disqus privacy policy here)
How do we use your information?
We use your information in the following ways:
How long do we keep your data
For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you leave a comment on one of our articles, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you purchase from our marketplace we store your information for only for as long as is necessary,for legitimate interest and to ensure we can deal with a disputed charge by a customer, for tax audition, or for other legal concerns.
How do we protect visitor information?
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU law on data protection rules.
Emailing us
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Your Data Protection Rights
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
By emailing our DPO you can:-
- Request information on if we hold any personal information about you, and, if so, what information is and why we are holding/using it.
- Request access to your personal information enabling you to receive a copy of the personal information we hold and check that we are lawfully processing it.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
We will do any of the above within 30 days for no cost.
If you want to exercise any of these rights please email our DPO at office@calmhappyhealthy.com
Who we transfer/disclose that data to
Third Party Disclosure
We have implemented the following:
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
How does our site handle do not track signals?
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Third party links
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
You we will promptly be remove you from ALL correspondence.
Children’s Online Privacy Protection Act (“COPPA”)
Calm Happy Healthy does not knowingly collect or use personal information from children under 13 years without containing verifiable consent from their parents. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this privacy policy by instructing their children never to provide personal information without their permission.
Contacting Us
If there are any questions regarding this privacy policy you may contact our data officer using the information below.